PlaylistHub Refund Policy & Request Process
If you’re considering requesting a refund for your purchase, we’re here to guide you through the process. Below are the details of our refund policy, including eligibility criteria and cases where refunds do not apply.
Refund Eligibility
Refunds are only available if the product fails to perform its primary functions and the issue remains unresolved after 15 days.
To qualify, you must provide:
1. Proof of purchase (receipt or transaction ID).
2. A detailed explanation of the issue (minimum 100 words).
3. Supporting evidence, such as screenshots or error logs, demonstrating the problem.
Where Refunds Do Not Apply
Refunds are not applicable in the following cases:
• If your music has been successfully submitted but you are unsatisfied with the results (e.g., number of streams).
• If the product is functioning as described but does not meet personal expectations.
• If the issue is related to user error or a misunderstanding of how the platform works.
• If you fail to activate your account after purchase.
• If your submission was placed but did not receive the engagement you anticipated.
• If you request a refund based on stream count, as streams are not guaranteed and vary based on audience engagement.
Review & Processing Time
• Once we receive your request, we will review it and notify you of the decision.
• If approved, refunds are processed to your original payment method within 10 business days. (Please note that banks and credit card providers may take additional time to reflect the transaction.)
Need Help?
If your refund request is taking longer than expected or you need further assistance, contact us at [email protected].
We value your feedback and continuously strive to improve our service. Let us know how we can assist you!
📌 For full details, please refer to our refund policy:
Best,
PlaylistHub Team