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🫤 Paid, but saying "Inactive" Plan

If you’re being asked to subscribe again, it’s likely that you’re logged into an account that does not match the email you used for payment. This happens when a different email is used during the purchase process in Stripe (our payment provider).

Diogo Limer avatar
Written by Diogo Limer
Updated over 3 months ago

How to Fix This Issue

1) Logout from your current account

• Go to https://playlisthub.io/logout and sign out completely.

2) Find your Payment Confirmation Email

• Check your inbox for the payment receipt or confirmation email from Stripe.

• This email was sent to the address you used for your purchase.

3) Reset Your Password & Log In with the Correct Email

• If you found the correct email, go to https://playlisthub.io/signup?action=resetPassword to reset your password.

• If you still have the activation email from when you purchased your subscription, use it to access your account.

After logging in with the correct email, your active subscription will be recognized automatically, and you won’t need to pay again.

If you’re still having trouble, feel free to reach out to our support team for further assistance. 🚀

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